The Basket is folded for shipping. There are 2 ways to Reshape RUBICON basket:

Reshaping Method 1:

Stuffing the RUBICON basket with blankets and pillows for overnight. The basket with return to its original shape.

Reshaping method 2:

Steam Iron the basket from inside and outside for faster and better results. The RUBICON basket will return to its elegant shape.

To clean the products, Use Dry brush to remove dirt from the surface. For stains, use a wet towel and keep them in Sunlight.

We always do Quality checks before dispatch but there can be some threads inside or outside as all the products are handmade. DO NOT pull any thread instead Cut them with scissor.

Since all our products are handmade, there can be slightly difference of actual product in size as mentioned on the website. This further makes all our products unique yet similar to each other.

Images uploaded on the website is the closest match of the actual color of the product and a slight difference can be noticed between the product image and the actual product due to different resolution of your device and camera used by us.

If the Order is Dispatched:- You will receive a shipping confirmation along with the tracking details on your registered Email ID. You can track your order using the link on your Email ID.

If the order is not dispatched:- We usually dispatch all the orders within 48 working hours, kindly wait for the shipping confirmation email sent from our side along with the tracking details.

Depending upon your location, the product is delivered to you between 4-10 workings days after it has been dispatched from our warehouse. We usually dispatch all the orders within 48 hours.